customer service center, e-marketing center, omni-media liaison, cc/uc unified communications, agent intelligent assistance
supplemented by online and offline interconnection, the intelligent omnimedia contact center mainly offers online services and uses intelligent assistance and contact analysis, flexible resource scheduling, data analysis, and other capabilities to create "all-media, all-business, intelligent" integrated multimedia contact and marketing center solutions for enterprises.
the solution fully integrates audio and video, artificial intelligence, and other technologies to achieve business process re-engineering or restructuring. based on multimedia services, it provides various new functions and capabilities such as 5g, robotics, agent assistance, and video assistance to meet customer service needs in different scenarios, provides customers with a full range of intelligent support, improves intelligent operations, optimizes user contact experience, and helps realize digital transformation.
1. the solution integrate all kinds of rich media channels to meet the diversified, efficient, and intelligent all-round needs of customers;
2. it comprehensively improves the contact experience, and promotes the comprehensive upgrade of the customer contact experience with intelligent services;
3. it improves the efficiency of business services and operational efficiency based on flexible resource scheduling and centralized data analysis.
life insurance intelligent contact center basic platform transformation
property insurance integrated multimedia call center
pension insurance customer service system intelligent application transformation
guoshou jiayuan customer contact center application platform
beijing address：
beiming software park, 18 yongyinqu south road, shijingshan district, beijing
guangzhou address：
7-8/f, beiming software building, no. 1 sicheng road, tianhe district, guangzhou
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